Privacy Policy

Last updated: June 19, 2026

Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Submit an inquiry or order form
Contact us via email
Subscribe to our communications
Participate in surveys or promotions

This information may include your name, email address, company name, and project details.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

Browser type and version
Operating system
IP address
Pages viewed and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide quotes
To process and fulfill orders
To communicate with you about our services
To improve our website and services
To analyze usage patterns and trends
To prevent fraud and enhance security
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent when you submit forms or contact us
Performance of a contract when we provide services to you
Legitimate interests in operating and improving our business
Compliance with legal obligations under UK and EU law

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in our operations (email hosting, analytics)
Professional advisers including lawyers and accountants
Law enforcement or regulatory bodies when required by law
Third parties in connection with business transfers or restructuring

All third parties are required to maintain the confidentiality of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally, we retain:

Inquiry data for up to 2 years
Customer order data for 7 years (tax and accounting purposes)
Marketing communications data until you unsubscribe

Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise these rights, please contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

[email protected]

45 Textile Quarter Road, Manchester M4 6DE, United Kingdom